The engine tear down has been completed. According to Subaru, the engine failure was caused by an issue with the valves and damage to the cylinders. The fault was not due to "a lack of lubrication" although this is what the Wilsons were told at the start. And as far as proper maintenance, the findings of the tear down was that the engine was clean without sign of build up or gunk, meaning that proper service was done (even though it was not serviced at Subaru).
The result? Subaru of America has agreed to pay 75% of the cost to replace the engine. The Wilsons will be responsible for the remainder, which could be a bill of $1,200. The loaner car was no longer available, having exceeded the 5 days that Anchor had agreed to allow the Wilson family to use it.
The repair to the engine could take a week or more.
So that is the final decision of Subaru of America in the saga of the Wilson's Forester.
Thank you all for your comments and you support. Please feel free to let us know what you think about this final development.
UPDATE FROM W. MOORE:
The result? Subaru of America has agreed to pay 75% of the cost to replace the engine. The Wilsons will be responsible for the remainder, which could be a bill of $1,200. The loaner car was no longer available, having exceeded the 5 days that Anchor had agreed to allow the Wilson family to use it.
The repair to the engine could take a week or more.
So that is the final decision of Subaru of America in the saga of the Wilson's Forester.
Thank you all for your comments and you support. Please feel free to let us know what you think about this final development.
UPDATE FROM W. MOORE:
As it turned out, a valve guide failed in one of the cylinders, which caused the valve to fail. It put excessive loads on bearings and damaged the cylinder and head of the engine. As mentioned, the engine was very clean inside, so it had nothing to do with lack of engine maintenance on the Wilson's part. This was mentioned by Anchor Subaru.
That helped in Subaru America's decision to pay for part of the cost to repair the damage. Mr. Benoit negotiated with Subaru America, in the Wilson's behalf, and got it so that Subaru paid 75 % of the cost of repair, which is about $3,500 total. In the deal they are replacing timing belts and some other components while the engine is apart. The Wilson's part in all that is about $900 with additional monies going toward the replacement of non-damaged parts just mentioned, bringing the total, with tax, to around $1200.
Considering that the engine was 5000 miles over warranty, they could have insisted on not doing anything, and while that would have been very undesirable, none the less, they could have taken that stance.
Yes, the engine should not have blown at 65,000. Obviously there was a defect in one of the engine parts, and it took that mileage to manifest itself. In a beautiful, loving, self sacrificing world, Subaru might have given a free loner car for the entire duration of the ordeal, (Which would have spoken volumes for, and put a feather in, Mr. Benoit's hat- I wish he had done that) and Subaru America might have made everything go away for free,(don't hold your breath) but that does not happen very much in the world we currently live in.
And it would also had been better, had Subaru really stepped up to the plate and pay 75% of their cost for the part( manufacturing cost), and their cost for labor (Anchor Subaru's cost), but they did not. Instead they are charging full retail price. Welcome to the real world. Still, all and all, I think the Terrence and Jennifer should be thankful for this outcome, and move on. And I thank Mr. Benoit for his part in it and wish him well.
That helped in Subaru America's decision to pay for part of the cost to repair the damage. Mr. Benoit negotiated with Subaru America, in the Wilson's behalf, and got it so that Subaru paid 75 % of the cost of repair, which is about $3,500 total. In the deal they are replacing timing belts and some other components while the engine is apart. The Wilson's part in all that is about $900 with additional monies going toward the replacement of non-damaged parts just mentioned, bringing the total, with tax, to around $1200.
Considering that the engine was 5000 miles over warranty, they could have insisted on not doing anything, and while that would have been very undesirable, none the less, they could have taken that stance.
Yes, the engine should not have blown at 65,000. Obviously there was a defect in one of the engine parts, and it took that mileage to manifest itself. In a beautiful, loving, self sacrificing world, Subaru might have given a free loner car for the entire duration of the ordeal, (Which would have spoken volumes for, and put a feather in, Mr. Benoit's hat- I wish he had done that) and Subaru America might have made everything go away for free,(don't hold your breath) but that does not happen very much in the world we currently live in.
And it would also had been better, had Subaru really stepped up to the plate and pay 75% of their cost for the part( manufacturing cost), and their cost for labor (Anchor Subaru's cost), but they did not. Instead they are charging full retail price. Welcome to the real world. Still, all and all, I think the Terrence and Jennifer should be thankful for this outcome, and move on. And I thank Mr. Benoit for his part in it and wish him well.
I think that its unfair, but what did we all expect! Wow,and I bet they think they did the Wilson's a favor too! :(
ReplyDeleteUnfair is right!!! They go in for a recall and now owe Subaru at least $1200? How did that happen!!!
ReplyDeleteSubaru how could you is right!
Do they get a loaner at least?
ReplyDeleteDamn!!!!
ReplyDeleteI guess it could have been alot worse,but why couldn't Subaru pay for the whole thing? They can afford it,can the Wilson's? I know I couldn't!!! I know alot of people who couldn't! I will never but a Subaru!!!! Wish you the best Jen and Terrence, hope you can put this behind you soon! xxoo
ReplyDeleteFrom W. Moore
ReplyDeleteAs it turned out, a valve guide failed in one of the cylinders, which caused the valve to fail. It put excessive loads on bearings and damaged the cylinder and head of the engine. As mentioned, the engine was very clean inside, so it had nothing to do with lack of engine maintenance on the Wilson's part. This was mentioned by Anchor Subaru.
That helped in Subaru America's decision to pay for part of the cost to repair the damage. Mr. Benoit negotiated with Subaru America, in the Wilson's behalf, and got it so that Subaru paid 75 % of the cost of repair, which is about $3,500 total. In the deal they are replacing timing belts and some other components while the engine is apart. The Wilson's part in all that is about $900 with additional monies going toward the replacement of non-damaged parts just mentioned, bringing the total, with tax, to around $1200.
Considering that the engine was 5000 miles over warranty, they could have insisted on not doing anything, and while that would have been very undesirable, none the less, they could have taken that stance.
Yes, the engine should not have blown at 65,000. Obviously there was a defect in one of the engine parts, and it took that mileage to manifest itself. In a beautiful, loving, self sacrificing world, Subaru might have given a free loner car for the entire duration of the ordeal, (Which would have spoken volumes for, and put a feather in, Mr. Benoit's hat- I wish he had done that) and Subaru America might have made everything go away for free,(don't hold your breath) but that does not happen very much in the world we currently live in.
And it would also had been better, had Subaru really stepped up to the plate and pay 75% of their cost for the part( manufacturing cost), and their cost for labor (Anchor Subaru's cost), but they did not. Instead they are charging full retail price. Welcome to the real world. Still, all and all, I think the Terrence and Jennifer should be thankful for this outcome, and move on. And I thank Mr. Benoit for his part in it and wish him well.
This will be the last time I comment on this blog. I agree with my Dad, I am very disappointed in how Subaru of America handled this,Terrence and I took our car in for a recall,already something wrong on Subaru's part, and came away owing 1200 or more.... money we don't have to spend on this. The free loaner car would have been nice, but as Dad said,that's the world we live in. I have learned several things from this very stressful situation. The first, get the extended warranty,have your car serviced at the dealer( I know)If you're going to get anywhere with car companies or dealerships you have to play their game. I think Chris Benoit tried to help us, and I appreciate that, but I can't help thinking, we never, ever should of had to deal with any of this in the first place! This will change forever how I feel about Subaru and it will change how my friends and family feel and that is a real shame. Thank you all for your comments and support, I want to put this difficult time behind us, but i know for me, that will take a long time. Remember it's all about money, not love.
ReplyDeleteI can't believe they have to pay!!!! NO NO NO! That is wrong! Not cool Subaru.... where is the love?
ReplyDeleteMy cousin had an engine problem with a Toyota Camry after it went beyond the mileage warrantee by 4000 miles, and Toyota DID step up to the plate and took care of the whole thing ! Shame on Subaru for doing it this way. 1. doesn't show they stand behind their product when it fails, and 2. their product failed. That's a manufacturing defect, plain and simple. Today's engines don't fail like that. Subaru has left a bad taste in my mouth
ReplyDeleteI can't comment, I'm too upset
ReplyDeleteI can't believe Subaru is only paying for 75 percent!!!! When it was a problem with thier engine!!! I have friends who have had their Subarus until almost 200,000 miles and the engine was fine! This is not right, stand by your product Subaru, I really feel for this couple.
ReplyDeleteWow.............If that's how Subaru treats its customers, no thanks! They should redo their slogan to,Subaru we only care about the money,So sorry for the Wilson's, tough luck!
ReplyDeleteI'll never buy a Subaru and I will NEVER EVER go to Anchor Subaru or Nissan! How dare you treat hard working people like this!
ReplyDeleteThat'e too bad, I'm disapointed in Subaru but not surprised, right? In fact we all would have been surprised if they did pay for the whole thing and they got a free loaner, and that's the sad part, we're all so jaded by this greedy world we live in,all the best to this couple, and a word of advice, don't buy a Subaru again!
ReplyDeleteI still think Anchor did something to the Wilson's car,a engine on a 2007 Forester with 65,000 miles doesn't just fail, come on!
ReplyDeleteYeah I agree, an engine doesn't just fail, no way Anchor!!!
ReplyDeleteBOO BOO BOO!!!! Subaru, BOO to you!!!!
ReplyDelete